Privacy policy
Last updated: October 29, 2025
Lupin Gold operates this website and store, including all related features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Lupin Gold is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, make a purchase, or otherwise interact with our Services. By using this site, you acknowledge that you have read and agree to this Privacy Policy.
Personal Information We Collect
We collect information that identifies or can reasonably be linked to you. This includes your name, address, phone number, email, payment information, and any other details you provide when placing an order or contacting us.
We also collect data automatically through cookies, pixels, and similar technologies when you browse our website. This may include device information, IP address, and browsing activity.
How We Use Your Information
We use your information to process and fulfil orders, communicate with you, provide customer support, and improve our Services.
We may also use your information for marketing and promotional purposes, such as sending emails, text messages, or targeted advertisements that may interest you.
SMS Marketing and Abandoned Carts
By providing your mobile number and opting in, you agree to receive SMS messages from Lupin Gold. These may include order updates, offers, or reminders about items left in your cart.
You can opt out at any time by replying STOP or following the unsubscribe instructions in a message.
Lupin Gold’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
Phone numbers collected for SMS programs are used only for the purposes you consented to and are not shared, sold, or disclosed to unaffiliated third parties.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Services
We share information with Shopify and trusted partners who help us operate our business — such as payment processors, shipping companies, and marketing providers. These partners only receive the data necessary to perform their services.
If you visit external links or use third-party integrations, their privacy policies will apply.
Security and Retention
We use reasonable safeguards to protect your information. However, no online system is entirely secure. We retain your data only as long as necessary to provide Services or meet legal obligations.
Location Data
If you enable location features, we may collect and use your location to improve service accuracy (for example, to estimate delivery times). This information is not shared or used for unrelated marketing.
Your Rights and Choices
You can access, correct, or delete your personal information by contacting us.
You may also unsubscribe from promotional emails and SMS messages at any time.
International Transfers
Your data may be transferred outside your country of residence. When we do so, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be reflected by a new “Last Updated” date at the top of this page.
Contact Us
If you have questions or requests regarding your personal information, please contact:
Lupin Gold
Unit 1/28 Guthrie Street, Osborne Park, WA 6017, Australia
team@lupingold.com.au
